Manage Your Booking

Take full control of your travel with All Nippon Airways manage booking. Simply visit ANA’s official website, log in, and access the airlines manage booking to modify flights, update details, or cancel flights securely anytime.

Here’s what you can do:

• Modify travel dates or times for your airlines ticket change without hassle.
• Select or change All Nippon Airways seats in business class, premium economy, or first class for maximum comfort.
• Cancel flight or request a refund according to All Nippon Airways’ policy.
• Update personal details like name correction or contact information quickly and securely.
• Stay informed about flight delays or schedule changes via real-time notifications.
• Access your full itinerary and flight reservations details to plan your trip smoothly and stay organized throughout your journey.

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Seat Selection

The All Nippon Airways seat selection policy allows passengers to personalize their journey by choosing seats during flight booking, check-in, or through the airlines manage booking portal.

Types of Seats Available:

• Standard Seats: Comfortable options available across most All Nippon Airways international flights.
• Preferred Seats: Located toward the front of the cabin for faster boarding and exit—ideal for Business or First Class travelers.
• Extra Legroom Seats: Offering up to 6 inches of additional space, especially popular in Premium Economy and Business Class cabins.

Seat Selection Rules & Fees:

• All Nippon Airways seat selection fees range between $10 and $150, depending on route and fare type.
• Passengers can reserve seats up to 24 hours before departure using All Nippon Airways online booking.
• Infants under 2 may fly on a parent’s lap for 10% of the fare, while children 2+ require a separate paid seat.

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How to get a refund if your All Nippon Airways flight is canceled?

Cancellation Process

The All Nippon Airways cancellation policy outlines the rules, fees, and procedures for canceling flights, including refundable and non-refundable flight tickets, special circumstances, and airline-initiated cancellations.

How to Cancel Your Flight:

1. Visit the All Nippon Airways manage booking portal.
2. Select your flight reservation and click “Cancel.”
3. Confirm your cancellation and receive an email confirmation.

• 24-Hour Risk-Free Cancellation: You can cancel flight within 24 hours of All Nippon Airways booking for a full refund if your flight is at least 7 days away. This applies to all fare types booked directly with ANA in the U.S.
• Refundable Flight Tickets: Certain All Nippon Airlines booking fares like Flex Plus and Full Flex are fully refundable anytime.
• Non-Refundable Tickets: If your ticket isn’t refundable, a fee of $50–$200 (JPY 5,000–20,000) may apply, or you can get the value as ANA SKY COINS. Missing your flight may also incur a $50–$150 fee.
• Premium Fares: Flex, All Nippon Airways Business Class flights, and First Class tickets can be canceled without fees, with the amount refunded or given as ANA SKY COINS.
• Special Situations: Cancellations due to serious illness, injury, or death in the family are allowed without fees if you provide proof.
• Airline-Caused Cancellations: When ANA cancels your flight, you may rebook at no cost or request a full refund.

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Refund Information

The All Nippon Airways refund policy outlines how ticket cancellations, fare adjustments, and involuntary flight disruptions are handled, ensuring passengers understand their refund eligibility, processing timelines, and reimbursement methods.

Here’s what you need to understand:

1. Voluntary Refunds
   • A complete refund is available if you cancel within 24 hours, provided your flight departs 7 or more days later.
   • Refundable flight tickets can be canceled by the passenger.
   • Submit your refund request directly through the ANA website, by phone, or at a ticketing counter.
   • ANA credits non-refundable fares (e.g., Super Value) as ANA SKY COINS, valid for one year, after deducting the cancellation fees.
   • Refunds include the deduction of handling airlines booking fees, fare differences, and applicable taxes.
2. Involuntary Refunds
   • When flight delays or cancellations occur due to ANA’s responsibility, such as maintenance, travelers can either rebook or get a full refund.
   • Refunds for irregularities beyond ANA’s control (weather, strikes) are also available.
3. Refund Timing and Methods
   • Passengers must submit airlines booking refund requests within 1 year and 30 days of ticket issuance or the first flight sector.
   • All Nippon Airways credit card refunds take 10–60 days; cash refunds may be via bank transfer or check.

Change your All Nippon Airways flight

Modify Flight Date

Plan your travel confidently with the All Nippon Airways flight change policy. Learn how to modify itineraries, manage airlines ticket changes, or adjust your schedule dates smoothly for domestic and international flight tickets. Important Notes to Keep in Mind:

• Voluntary Flight Changes: Update your travel dates or times for eligible All Nippon Airways tickets. Some fare types may have restrictions, and handling flight change fees may apply for change flight tickets.
• Online Modifications: Tickets purchased via ANA’s website can be changed or refunded online, avoiding extra service charges.
• Customer Service Assistance: For airlines ticket change requests made via phone or airport counters, a standard service fee per passenger applies unless no fare difference occurs.
• Involuntary Changes: If ANA delays or cancels flight due to aircraft maintenance or irregularities, passengers may receive alternative flights or full refunds.
• Refund Handling: Refunds are calculated based on unused segments, fares, and applicable taxes. Requests are processed within 10–60 days, depending on the payment method.
• Special Cases: Schedule changes within two days of departure are handled with waived fees if flights remain within the same carrier, sector, and flight booking class.

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Update Passenger Name

Ensure your travel documents match your boarding pass by using the All Nippon Airways name correction policy. Correcting passenger details prevents boarding issues and ensures a smooth journey when handling name change on tickets.

Key Points:

1. Permitted Corrections : Fix spelling errors, name corrections, initials, titles, gender changes, or reorder first and last names. Add or remove middle names, or update last names due to marriage or divorce.
2. Ticket Conditions : Only valid on unused NH (205) tickets; all flights must be ANA-operated. For codeshare flights, contact the operating airline first.
3. Options for Correction :
   • Exchange Ticket: Email ANA Sales Support to confirm the new name and reissue the ticket using the Waiver Code. One exchange per airlines ticket is allowed.
   • Issue New Ticket: Cancel the original ticket for a refund and create a new flight booking with the correct name if the exchange is not possible.
   • Flight date modifications are not permitted under the name change policy.
4. Important Notes: Names must match passports; mismatches can prevent boarding. Up to 48 characters for first and last names combined; middle names max 25 characters.