Manage Your Booking

Take full control of your travel plans with Avianca manage booking. Simply visit the online portal, enter your flight booking reference and surname, and conveniently update or customize your airlines tickets anytime to match your journey needs.

Ways to Use Avianca Manage Booking:

• Make an airline ticket change quickly when rescheduling flights without long or difficult steps.
• Cancel flights using the airlines manage booking system and request refundable flight tickets if eligible.
• Update Avianca seat choices online to secure your preferred cabin spot with added comfort.
• Add extra baggage or airport services with ease during your Avianca online booking.
• Correct passenger details or request a name change on tickets to ensure accuracy.
• Change departure dates or destinations directly in the Avianca flight booking portal for flexible travel.
• Add meal requests or special assistance when updating your airlines reservations with Avianca.

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Seat Selection Options

The Avianca seat selection policy allows travelers to choose their preferred seating online or at the airport, offering comfort, flexibility, and options across all fare categories.

How to Choose Your Seat:

1. Select seats when booking at avianca.com for convenience and time-saving.
2. Use Avianca manage booking or online check-in to secure your spot easily.
3. Purchase through sales offices, travel agencies, or contact the Avianca booking phone number for flexibility.
4. At the airport counter, request your preferred seat by arriving early.

Types of Seats Available:

• Business Class – Private flatbed seats with spacious comfort and premium amenities.
• Premium/Plus Seats – Extra legroom, adjustable headrests, and modern USB charging ports.
• Economy Seats – Standard comfort with reclining options and in-seat entertainment.
• Emergency Exit Seats – Extra space, but available only to eligible travelers meeting safety conditions.

Fare Options Linked to Seat Selection:

• Basic / Light – Limited or no free Avianca seat selection; upgrades available for a fee.
• Classic – Includes economy seat selection plus carry-on and checked baggage benefits.
• Flex – Offers free Avianca Airlines booking changes, refundable flight tickets, and emergency exit seat options.
• Business – All-inclusive benefits with business class seating and priority services.

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How to get a refund if your Avianca flight is canceled?

Cancellation Process

The Avianca cancellation policy ensures flexibility and fairness, offering travelers multiple options to modify or cancel flight reservations. Depending on fare rules, you may qualify for refunds, credits, or penalty-free changes.

Standard Cancellations:

• Cancel flight bookings within 24 hours and claim a complete refund under Avianca cancellation policy.
• Flexible fares offer fully refundable flight tickets without penalties for cancellations at any time.
• Non-refundable fares may return only Avianca Airlines booking partial value as future travel credits.
• Economy Basic/Promo tickets impose fees based on route, timing, and fare.
• Refunds typically processed back to your original payment method within set timelines.

Special Circumstances:

• The Avianca cancellation policy covers full refunds when the airline cancels your flight.
• Weather delays or operational issues qualify passengers for rebooking without charges.
• Medical emergencies allow special cancellations with documentation, like hospital or doctor certificates.
• Passenger or immediate family bereavement may qualify for a waiver on cancellation penalties.
• Emergency rebookings possible if flights get disrupted by uncontrollable external circumstances.

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Refund Information

The Avianca refund policy defines when travelers can recover costs from cancelled tickets. From 24-hour risk-free cancellations to airline-initiated delays, this policy offers structured refund options across fare classes.

Refund Scenarios:

• Cancel flights within 24 hours for a complete refund under Avianca refund policy.
• Refunds on non-refundable flight tickets include only unused taxes and airport charges.
• Flexible tickets in premium cabins remain fully refundable with no penalties anytime.
• Refunds issued for Avianca-cancelled flight reservations or delays longer than five hours.
• Credit card refunds typically process within 7–14 days after confirmation.
• Cash payments may take up to 30 days for Avianca Airlines booking refund processing.

Change your Avianca flight

Modify Flight Date

The Avianca flight change policy gives passengers the flexibility to adjust travel dates or destinations. Fees and conditions depend on the airlines tickets type, route, and timing of modifications.

Policy Highlights:

• Flexible fares in premium cabins allow unlimited Avianca Airline ticket changes with no penalties.
• Economy Basic/Promo fares require paying fees plus applicable fare differences.
• A 24-hour grace period ensures complimentary changes on flight bookings made a week before departure.
• All flight reservations modifications processed quickly through the Avianca manage booking portal.
• If the new airlines booking costs less, non-refundable flight tickets will receive no refund adjustment.
• Passengers may change destinations provided fare differences are covered before departure.

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Update Passenger Name

The Avianca name change policy offers solutions for correcting ticket details. While minor spelling adjustments are allowed, full passenger transfers or complete name changes on tickets remain strictly limited by regulations.

• Correct small spelling mistakes online or through the airlines manage booking section for free.
• Request minor modifications to maintain accuracy on airlines reservations without delays.
• Legal name change on tickets requires supporting documents like government IDs or certificates.
• Transfer of Avianca Airlines tickets to another traveler is strictly not permitted.
• Incorrect passenger names may require cancellation and rebooking under the correct details.