Manage Your Booking

Stay in control of your journey using the Neos Air manage booking portal. Simply visit the website, enter your details, and handle your airlines reservations anytime. Whether you need to cancel flight, upgrade services, or change flight tickets, it’s all just a few clicks away.

Here’s what you can do using the Neos Air manage booking portal:

• Modify or change Neos Airlines tickets to match new travel plans.
• Cancel flight bookings and request travel credits for future journeys.
• Update passenger information to keep airlines reservations accurate.
• Select preferred Neos Air seats or upgrade for more comfort.
• Add baggage, meals, or extra services for convenience.
• Request special assistance, including mobility support.

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Seat Selection

Personalize your journey with Neos Air seat selection. Whether booking online, during check-in, or through the Neos Air manage booking section, travelers can choose seating that fits their comfort and budget for a smoother travel experience.

• Standard Seats: Designed for everyday comfort, these seats are available across Neos Air international flights. Perfect for leisure or business travelers who want a simple, reliable seating option.
• Preferred Seats: Located at the front of the cabin, these seats allow faster boarding and quicker exits, ideal for passengers on tight schedules.
• Extra Legroom Seats: Offering up to 4 inches of additional space, these seats deliver enhanced comfort, especially suited for long-haul journeys in Premium Economy.

1. Neos Air seat selection fees: €10 – €100, depending on route and fare type.
2. Available until 48 hours before departure.
3. Infants under 2 travel on laps; children aged 2+ require a purchased seat.

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How to get a refund if your Neos Air flight is canceled?

Cancellation Process

Cancelling your Neos Air flight is straightforward and can be done online through the Manage Booking portal. Follow these steps for a smooth cancellation:

• Visit the Neos Air manage booking portal online.
• Select your flight booking and click “Cancel Flight.”
• Confirm the flight cancellation and receive an email confirmation.

• Refundable Flight Tickets: Full refund to the original payment method.
• Non-Refundable Tickets: Neos Air cancellation fee may apply; in some cases, no refund is issued.
• 24-Hour Grace Period: If booked at least 7 days in advance, cancellations within 24 hours are free.
• Travel Credits: Canceled non-refundable flight bookings often receive travel credits for future Neos Air flights.
• Airline-Initiated Cancellations: If Neos Air cancels your flight reservations due to delays over 3 hours or no suitable alternative, you’re eligible for a full refund.

Refund Information

According to the Neos Air refund policy, refundable flight tickets get a full refund to your original payment method. Non-refundable fares may receive travel credits or partial refunds. Flights booked within 24 hours and departing in 7+ days qualify for a full refund. Always check fare rules via the Neos Air manage booking portal for eligibility.

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Change your Neos Air flight

Modify Flight Date

Adjust your travel plans easily by following the Neos Air change flight policy. Flexible fares let you update flight dates without stress, while basic fares may have restrictions. Here are some of its key details:

• Access the Neos Air manage booking portal online.
• Select your airlines reservation and choose “Modify Flight Date.”
• Pay any applicable fare difference; a small rebooking fee may apply for certain international flights.
• Unlimited airlines ticket changes are allowed up to 24 hours before departure.
• If the new flight reservations cost less, the difference is issued as a Neos Air travel credit.
• Changes via Neos Air customer support may incur a minor service fee.

Update Passenger Name

Ensure your flight goes smoothly by keeping passenger names accurate and up-to-date. Neos Air name change policy allows corrections for minor errors or legal changes while following airline rules.

• Fix minor name correction mistakes on tickets without rebooking.
• Legal name change on tickets (e.g., marriage) are permitted with proper documentation.
• Transferring tickets to another person is not allowed.
• Full name changes on a ticket involving a different traveler may require canceling and rebooking the ticket.
• Always verify names match travel documents to avoid boarding issues or delays.

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